Return / Refund Policy

Melenia-sh we is the operator of (www.melenia-sh.com). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

RETURNS

When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients. However individual results will vary.
We strongly suggest working with your HCP before making any purchases of medical equipment or supplies to give you the best chance of seeing a positive individual outcome.
We are unable to provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by melenia-sh.com have a 1-year replacement warranty against defects.

Our policy lasts for 15 days from the date of delivery. If 15 days have gone by, unfortunately, we can't offer you a return, refund, or exchange.

ALL returned items MUST be returned in LIKE NEW condition with all original packaging and instructions and in the same condition that we sent them to you.
Damaged boxes, stains, pet hair, folded cards, broken seals/ plastic foiling, missing parts will not be accepted.
All returns or exchanges are subject to a third-party verification process.
If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.

**Due to health and safety concerns and the hygienic nature of some products, in order to protect our employees and customers from any additional risk these items are NOT eligible for a refund if used or tried and no refunds will be issued**.
These items include but are not limited to the following:
• Personal Medical Products
• Compression Garments
• Cervical and Lumbar Traction Devices & Accessories (Condition Apply)
• Facial Massage Devices
• TENS/NMES units
• Pillows & Cushions
• Beauty and Personal Care Devices
• Cupping/Moxa Devices (FITDASH/ACHEFLY)
These items are eligible for Warranty Replacement or Store Credit at 20% off the initial value ONLY. There may be other exclusions.
If you have a question about the return eligibility of a particular product please contact us.

**ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY THE CUSTOMER TO MELENIA-SH WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER VIA EMAIL support@melenia-sh.com OR BY CALLING ( +44 7451276850 )**.

To complete your return, we require a receipt or proof of purchase emailed to you when purchased.
Please do not send your purchase back to the manufacturer.
Please do not send your item without prior notification you can notify us by emailing us at support@melenia-sh.com.

REFUNDS

Once your return is received and inspected by a third party, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund postage for lost unclaimed refused or undelivered packages
If a package is returned as undelivered unclaimed, it is the customer's responsibility to follow up with the postal carrier.
If a package is returned or abandoned for refusing to pay the country's legal Import tax, it is the customer's responsibility and we reserve the right to refuse the refund.
Please note shipping fees are not refundable if initially covered by us, they will be deducted from the return payment).

**All returns are subject to a 20% restocking/disposal fee. (Condition Apply)
The restocking fee will be waived when you choose to exchange an item for a different item of equal or similar value. The product must still be in brand new and unused condition**.

DELIVERY CLAIMS

If you are experiencing a non delivery or your tracking information states that your package was delivered by the carrier but you have not received it please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact the carrier to file a claim.
Melenia-sh is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks are delivered and are not obligated to is ind or store credit for these packages.
A melenia-sh is willing and happy to assist in finding the best solution to get the product to the recipient.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@melenia-sh.com.

SALES ITEMS

Only regular priced items may be refunded, unfortunately, all items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.

EXCHANGE

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@melenia-sh.com.

ORDER CANCELLATION

Customers have 4 hours to cancel their order if they changed their mind for any reason.
Unfortunately, we cannot cancel orders as we dispatch all orders within 4 hours.
If you wish to cancel your UNSHIPPED order after 4 hours, we will charge a 6% cancellation fee as payment providers charge this to us to reverse a payment. In order to cover these costs, they will be solely the customer's responsibility.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING

Once we received your initial email request for return, upon approval, you may return your product to the address we will provide via email within 7 days. Unfortunately, if 7 days pass we are unable to accept the return.

**PLEASE DO NOT SEND YOUR ITEMS WITHOUT PRIOR NOTIFICATION, WE HAVE A RIGHT TO REFUSE THE RETURNED ITEMS IF FAILURE TO DO SO**.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live the time it may take for your exchanged product to reach you may vary.

**If you are shipping an item over $75, you should consider using a trackable, Signature.
Required shipping service or purchasing shipping insurance.
We don't guarantee that we will receive your returned item**.